How May We Help Hate You?
The Concierge is there to help. However, like many people who work in the customer service industry, the Concierge is also sometimes overused and abused, or simply amused by the people the help on a daily basis.
Anna Drezen and Todd Dakotah Briscoe, the co-authors of How May We
The book itself is NICE. It has a heavy faux leather and gold gilded cover. It i reminiscent of the per-computer aged hotel guestbooks. The golden "Help" has been crossed out and graffiti-ed over with a white "HATE" on the cover.
Inside is a mixture of content. Some helpful, but mostly humorous, it gives you a look at what life is like on the other side of the Concierge desk.
They have odd customer dialog. Give character descriptions of certain types of guests, and even have a couple of fun pictures such as one where you are supposed to find all the ghosts hiding in a photo of a hotel room.
But its not all guest related. Towards the end they have shared some snark about co-workers as well.
I started off giggling at the customer conversations. Since I also work in a customer service job I know how hard it can be to do your job right and properly with some people being very difficult.
I will say this book is best read in little bites here or there. A coffee table or bathroom buddy book. If you sit and try to read it cover to cover the humor begins to fall flat.
You should read this book if you've ever worked customer service.
You should NOT read this book if you don't understand why customer service employees need to vent for time to time.
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How May We Hate You? is available on amazon in Kindle, Hardcover, and Audible.
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I received a copy of this novel free from Blogging for Books, but all thoughts and opinions on it are my own.
2 comments:
Do you think reading this would help those who never worked in customer service to understand it better?
Sandy, I don't think this would really help a customer understand what its like to work in customer service. Its more likely to make people think the authors are being whiny and just don't want to do their jobs.
In my experience there is NOTHING that will make a customer understand what its like on the other side, apart from doing the job themselves and experiencing it.
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